Troubleshooting | iRemove SIM Bypass Tool

Common Application Error List:


Error 1:

You device is not supported


To prevent false orders of not supported iDevice, a software must firstly check whether it can help you to bypass SIM lock from device or not!

Once iRemove Tools has verified your iDevice, you can order the service.

Now Software are supported Bypass SIM lock on iPhone 5S, 5C, 5, 4S &  4. Any iOS version is supported! If you see this error message that mean that your device is NOT SUPPORTED! To be informed about new version of software follow us in Twitter or FB.


Error 2:

Internet error, check your INTERNET connection and try again.



  • Check your INTERNET connection.
  • Try to reconnect your iPhone.
  • It could be an issue with the server. Please wait for about 5-10 minutes and restart iRemove Software after you reconnect your device to PC.
  • Are you not sure whether iTunes recognizes your iPhone, iPad, or iPod or not? Please check this guide
  • Sometimes the Smart Firewall blocks iRemove software from accessing the Internet. By default firewall automatically configures Internet access settings for Web-enabled programs the first time that they run. So please add an exclusion to Windows Defender Antivirus for iRemove Tools.
  • Run iRemove SIM lock bypass software as an administrator, right click and select ‘Run as administrator’
  • Try to use another PC.


Error 3:

Application Error: iTunes required. You must install iTunes and restart iActivate application


Windows 10 users who have downloaded and installed iTunes from the Microsoft Store are facing such error oftenly.

You should reinstall iTunes to fix this error. Here are easy steps:

Step 1. Uninstall iTunes from your pc

Step 2. Go to Apple iTunes download page

itunes 1

Step 3. Do not use “Get it from Microsoft” option. Please scroll down till “Looking for other versions?” and click on “Windows” option.

Step 4. Now you have possibility to “download now (64-bit)” version.

itunes 2

Step 5. Download iTunes and install it!

Now iRemove will recognize your device and you will bypass SIM lock easily!


Customer Support
How to create an iRemove support request?

After payment is cleared, we will automatically create an account for each customer. This account contains information about all previous orders and payment history. It also allows contacting the technical support team. Users can find their login and password details in the email that is sent to each customer after order is placed and payment is sent. If you forget or lose your password, you can recover it using this link. Your new password will be emailed to the original email address used for making the order with us.

How do you open a support ticket on order?

Step 1. Login into your account.

Step 2. Click on the ‘Open Ticket’ button.

Step 3. Describe your problem. Provide as many details as possible. If possible, please also attach a screenshot of your PC screen showing the issue. Send us this message.

We will get back to you as soon as our technical support looks into your problem (this usually takes from 10 minutes to 6 hours on business days). You will receive a response that can be read in your personal account. If you have further questions, please feel free to chat with our customer support representative directly in your account.


Find out more