Refund Policy

The service is covered by 100% Money Back Guarantee on our website.

We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guaranty for all parties concerned, the guarantee itself is subject to the following terms:

Guarantee applies only if our team will not be able to bypass SIM lock trying all methods. In a situation where the “bypass” cannot delivered for your device and our team did everything possible to fix it, a refund will be issued 100%.

99.9% of the time SIM lock will be bypassed flawlessly. In rare case if you are not able to complete a process please send us a video proof so our developer can take a look at the issue and find a solution or refund:

How to Make Video to get refund:

  • Show the IMEI or Serial number of your device;
  • Follow instructions we sent from the beginning;
  • Watching a video our team will see what was did wrong and would do the best to help you. In other case refund is 100% guaranteed.


  1. If your IMEI/Serial is reported as “UNLOCKED” and no video proof was provided.
  2. Guarantee does not apply where handset appears to be LOCKED once bypassed. No refund for already bypassed device in case of relock.
  3. The SIM lock was successfully bypassed but you dont need it anymore. No refund after successful unlocking.
  4. The device should be activated.
  5. The wrong service was purchased. We do not offer iCloud/FMI unlock or any other unlock except SIM lock bypass. Please check our Compatibility page to check if your device is supported.
  6. There is no refund if device was Erased/Restored after the process and will ask for Apple ID and password.
  7. No refund if your device is iCloud locked (FMI is ON) and not activated. Make sure Apple device is activated otherwise bypass will not work.
  8. No video evidence is provided in which the unlock service did not work.
  9. The IMEI/Serial number provided by you is incorrect or belongs to a different device.
  10. The SIM lock bypass order can’t be canceled after the payment was received.
  11. The service was purchased else where.
  12. The SIM lock on iPhone was already removed prior to placing your order.
  13. Retrieval of the service exceeded our stated average turnaround time – 1-24 hrs. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

If you have an error or having issues during the process please contact us immediately for support as our main goal is to Remove SIM lock on your device.

Please allow up to 7 days for the refund to show up on your account.